If you are not satisfied with your product you can ship your item back to us within 28 days of receipt, unopened. Any product that has been cut, dyed or toned voids any chance of return (this also includes items being returned for further investigation).
Before returning or exchanging, please make sure the security seal has not been removed or damaged, and that the tester piece of hair is returned in its original state.
Due to hygiene reasons, we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. All packaging must be returned with any return or exchange.
1. Complete and submit this returns form online.
2. Send with your chosen returns service, but we recommend
using a tracked and insured courier.
Laura Mayers Commercial Ltd,
31 Victoria Crescent,
3. Upon receipt, your return will be dealt with within 14 working
4. Make sure your retuned items are securely packaged. Any items damaged on receipt due to poor packaging will not be refunded.