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Terms and Conditions – Retail

INTRODUCTION

This website is owned and operated by Laura Mayers Commercial Ltd.

Our VAT number is: 13356189

All goods are subject to, and you are agreeing to comply with and be bound by the following terms and conditions, which together with our privacy policy govern Laura Mayers Commercial Ltd t/a bylauramayers’s relationship with you in relation to supply.

If you have any queries with any part of these terms and conditions, please contact us on 0345 5120080 or at hello@bylauramayers.co.uk

The terms ‘us’ or ‘our’ or ‘we’ or ‘the seller’ or ‘bylauramayers’ Laura Mayers Commercial Limited t/a bylauramayers whose registered office is 28 Kansas Avenue, Salford, Lancashire, England M50 2GL. Our company registration number is 13356189 (registered in England).

The term ‘you’ or ‘the buyer’ refers to the user of our services and purchaser of our goods for personal purposes.

GENERAL TERMS OF SUPPLY

All purchases are subject to availability and we reserve the right to terminate supply without prior notice and to refuse supply to any customer.

No variation in the conditions shall be effective unless in writing and signed by the seller.

English law shall govern the agreement between the parties.

The seller reserves the right to amend these terms and conditions at any time without notice.

These Terms and Conditions incorporate the following notices:

Disclaimer and Copyright Notice – This notice details the terms in which you are permitted to use our information published on our websites. This can be viewed on any of our websites.

Privacy Policy – This policy details how we process, store, delete and/or share your information.

Terms and Conditions of Use – These terms outline how you may make use of our websites. This can be viewed on any of our websites.

USE OF INFORMATION

The contents of our website and marketing materials are for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness or suitability of the information found or offered within our marketing materials or websites for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Colours of products may vary greatly due to differences in camera/monitor settings; product packaging may also be different to that shown.

GOODS AVAILABILITY

All goods shall remain the property of the seller until they have been paid for in full.

All products are subject to stock availability and to the acceptance of the seller.
If there is insufficient stock to deliver the goods ordered by you, we will place the items on backorder, even if payment has already been made for the item(s).

If you have already paid for any backorder item(s) the items will be despatched automatically upon our receipt of the items. If payment is required, we will contact you prior to despatching the item(s).

Any estimated time of arrival for any items placed on backorder are given as a guide only and are never guaranteed.

We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on backorder.

SPECIAL ORDERS

Any estimated time of arrival for any items placed on special order are given as a guide only and are never guaranteed. We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items placed on special order.

Please check all goods on arrival after purchasing. The seller must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment or if the item is faulty.

Under no circumstances can we accept returns of special order items unless there is a manufacturing fault – see Product Warranty.

Under no circumstances can we accept cancellations or amendments of special orders once placed.

A deposit may be required in order for us to place a special order to cover costs. Any instances of cancellations or amendments to a special order already placed by the buyer may result in the seller keeping the deposit to cover costs.

BESPOKE SERVICE

The Custom Made service of bespoke clip in hair extensions is available online
The buyer is responsible for ensuring that all information including, but not limited to; measurements, instructions, specifications etc, supplied for Custom Made orders is correct and accurate at the time of ordering. We will accept no liability for items made incorrectly or delays incurred as a result of misinformation supplied by the buyer either verbally or in writing.

Please check all goods on arrival after purchasing. The seller must receive notification within 28 days of the invoice date of any damage to/or shortage concerning any consignment of a completed Bespoke order or if the item is faulty.

Under no circumstances can we accept returns of Bespoke items unless there is a manufacturing fault.

Under no circumstances can we accept cancellations or amendments of Bespoke orders once placed after 48 hours of receipt of the order. Discretion may be used in extreme circumstances, if so, a fee may apply.

Any estimated time of arrival for any items ordered through the Bespoke service are given as a guide only and are never guaranteed. We will not be obliged to offer compensation for any disappointment suffered and will not be held responsible for delays to any items ordered through the Bespoke service.

If you have any queries about the Bespoke service please contact hello@bylauramayers.co.uk.

PRICING

The seller reserves the right to amend prices, either increase or decrease, without prior notification. We reserve the right to correct any pricing errors on our published price list, quotes via email, verbal quotes and/or websites at any time.

All prices are inclusive of VAT and exclusive of delivery and are quoted in Pounds Sterling unless otherwise stated.

SPECIAL OFFERS

Any special offers are subject to availability and may change without notice.

Please ensure you have stated any special offers or promotional codes at the time of placing your order, as discounts cannot be applied retrospectively to an order.

We reserve the right to refuse orders with misused discounts.

Please check the individual terms and conditions of any special offers you receive before claiming them against any order.

CANCELLATION AND AMENDMENT OF ORDERS

We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it. If your order has already been packed at the warehouse, then you’ll need to return any unwanted items following our returns procedure.

If your order hasn’t yet been processed by the warehouse, we may be able to, at our discretion, change delivery address details, remove items from your order or cancel it completely. Cancellation and amendment of orders cannot be done outside of business hours.

PAYMENT

Payment is required to be made by any of the following methods depending on the service:

– Credit/debit card – online.
– Paypal – Online
– Applepay – Online

DELIVERY

Whilst every effort shall be made to despatch goods on the date requested the seller shall not accept liability for any delay in the delivery of such goods.

Delivery times are quoted in good faith and we cannot accept liability for any expenses or other costs incurred due to failed or late deliveries.

Whilst postal service may offer a timed delivery service, we offer no guarantee of these services nor can we guarantee any request that they deliver after a set time (such as after 9am). Delivery times may vary from standard business hours.

Please note that in some circumstances the delivery surcharge may need to be increased for large and/or bulky items either inside or outside of the United Kingdom.

INTERNATIONAL SHIPPING

We are committed to providing an excellent delivery service to our customers who reside outside of the United Kingdom however, please note that any orders that are despatched to destinations outside of the U.K. will be subject to tax and import duties, which would be charged upon receipt of delivery. The buyer is responsible for paying any tax or import duties applied to their parcel. We will not apply VAT on goods purchased for use outside of the U.K, where items are shipped within 3 months of purchase and delivery is to a non-U. K address – if placing an order online it is the buyer’s responsibility to ensure they use the correct VAT Exemption option for Non-UK purchases at the checkout.

DELIVERED-AT-PLACE

We will use the Delivered-at-place (DAP) method to deliver goods, meaning that the buyer is responsible to pay all costs and suffer any potential losses of moving goods sold to a specific location.

Whilst we will make an effort to support customers in these instances, ultimately it will be their responsibility.

DAMAGED, INCORRECTLY DELIVERED OR MISSING GOODS

We take great care to ensure all goods you receive are correct and undamaged. However, in rare cases where incorrect/damaged goods are received, or goods listed on the delivery note are missing we must receive notification within 48 HOURS of the invoice date of any damage to/or shortage concerning any consignment.

We are not liable for any loss of earnings or other costs incurred due to damaged or incorrect products received, or items missing from deliveries.

VAT EXEMPTION

VAT exemption is available to clients who wear wigs & hairpieces for necessity reasons. Customers who require wigs or hairpieces due to alopecia, hair loss as a result of chemotherapy treatment or any other medical condition that causes hair loss, and is confirmed by a GP, are classed as necessity wearers.

If any of the above applies to you, you are entitled to receive the VAT off the cost of your wig at the time of purchase. Please note: VAT exemption applies to wigs & hairpieces only and does not apply to accessories like headscarves, turbans or aftercare products like shampoo etc.

If you are in any doubt as to whether you are eligible to receive goods or services zero-rated for VAT you should consult Notice 701/7 VAT reliefs for disabled people at www.hmrc.gov.uk or by contacting the VAT Disabled Reliefs Helpline on 0300 123 1073 before signing the declaration. Please note, there are penalties for making false declarations.

Customers that are entitled to VAT exemption and who are placing an order via our website will need to tick the VAT Exempt box at the checkout and read the declaration, failure to do this will result in VAT being applied to the goods.

We are unable to refund any VAT after the order has been confirmed, processed and despatched.

Please be aware that orders cannot be processed less VAT until we have had confirmation of the

OWNERSHIP OF GOODS

All goods shall remain the property of the seller until they have been paid for in full including any applicable delivery charges. Once the goods have been delivered to you, they will be held at your own risk and we will not be liable for their loss or destruction.

DELIVERY

STANDARD DELIVERY

It usually takes between 2- 5 days to fulfil your order. This will then be despatched and sent on its way to you by your chosen delivery option. If your delivery address is within the UK and you have selected the standard option, this will be sent to you by Royal Mail first class. You should receive this within a week of placing your order (if not before), but this is not a guaranteed delivery service. If you are not available to receive the package, you then have the option of collecting from your local sorting office.

If your delivery address is within the UK and you have selected the saver option, this will be sent to you by Royal Mail second class, so you should receive this within two weeks of placing your order (if not well before) but this is not a guaranteed delivery service. Please be aware that this is a ‘signed for’ service though, if you are not available to sign for the package. You then have the option of collecting from your local sorting office.

DELIVERY OUTSIDE OF UK – EUROPEAN COUNTRIES

We are committed to providing an efficient delivery service to all our customers who live outside of the United Kingdom. We send our goods via UPS, which is a Tracked courier service. UPS state that delivery can take between 3-5 working days. The cost of this service starts from £19.95. Please note, orders outside of the UK may be subject to tax and import duties. These will be charged when the delivery reaches you, and you will be responsible for the payment.

Please note that our website is in UK Sterling. Please check the exchange rate.

RETURNS

We will accept returns of unwanted goods purchased via our website following conditions:

If you receive your order and you are not happy with your purchase you must tell us within 14 days of the invoice date and then you have 14 days to return the item(s) to us. All goods must be returned in the same condition as supplied with all parts of the returns form completed.

A returns form should have been provided with your order, if you do not have this to hand, please download a copy of the form.

We will happily exchange your item if it’s not the right colour. We completely understand that choosing the right colour from a computer screen cannot always be easy, to ensure the exact colour please send us a sample of your own hair and we will try and match it.

We provide a few separate sample stands of hair with all our bylauramayers extensions. Please make sure you use them to identify if the colour is the correct match BEFORE opening or handling the extensions.

If you are not satisfied with your product you can ship your item back to us within 28 days of receipt, unopened. Any product that has been cut, dyed or toned voids any chance of return (this also includes items being returned for further investigation).
Before returning or exchanging, please make sure the security seal has not been removed or damaged, and that the tester piece of hair is returned in its original state.
Due to hygiene reasons, we only offer refunds/exchanges on hair products that have not been opened, worn or tampered with. All packaging must be returned with any return or exchange.

For any exchange of goods, a small shipping fee will apply.

You will be refunded the product price at the time of purchase only, postage is non-refundable. We cannot refund or exchange re-dyed/coloured hair extensions.

Gift vouchers cannot be returned or exchanged for a card refund.

If returning for a refund and you claimed a free gift, you must return the gift or this will be deducted from your refund total.

All returned items that were paid for with a gift card will be refunded as store credit for you to use against a future purchase.

We reserve the right to reject any returned goods or charge an administration fee for any late or damaged returns, incorrectly packaged goods or goods returned in an unsellable condition.

The buyer is responsible for returning any goods back to us including the cost(s) of postage.

Please allow 3-5 working days for your return to be processed and a further 3-5 working days for your refund to be received. During busier times returns may take longer to process.

Monies will be refunded using the original method of payment. For online purchases this will be processed via PayPal, which you should receive an email confirmation for from PayPal, please ensure you check this email carefully and follow any required instructions where necessary.

If you return your whole or part of your order, we will provide a refund for the whole order excluding the postage & packaging cost paid at point of sale.

Due to health and safety regulations, we may not be able to accept returns (subject to our discretion) of certain products if the packaging has been opened. Please contact us for more information.

All goods and services are subject to our Terms and Conditions.

We comply to the Consumer Rights Act 2015.

PRODUCT WARRANTY

For items returned due to a fault that has developed after 48 hours of receipt:

The seller accepts no responsibility for goods returned faulty unless such goods can be fairly deemed to have become faulty due to any manufactured defect within the first three months of wear.

We reserve the right to investigate your complaint and inspect the item for testing by an experienced technician. If this is to be carried out by the manufacturer their response will be required before any actions can be taken.

Hairpieces and wigs damaged due to customer abuse or neglect cannot under any circumstances be accepted for credit or replacement by the seller.

The buyer must ensure that any items returned for inspection are washed prior to returning, we reserve the right to reject any items or complaint if this has not been adhered to.

If we find a manufacturing fault with an item, we reserve the right to repair it.

If a manufacturing fault is not found:

The item will be sent back to you which may be at your cost.

Under certain circumstances we may offer you, at our discretion, to repair the item at your cost.

All expressed or implied conditions of warranties, statutory or otherwise, not expressly included in these Conditions of sale are excluded.

We will not be held responsible for any injury or damages incurred by users of the products we sell. The buyer is responsible for completing a sample test of any products purchased for use at home that are applied to their hair/skin/scalp including but not limited to wigs/hairpieces, any hair/scalp/wig/hairpiece cleaning/maintenance products such as shampoos, conditioners, protective sprays/creams/ointments/treatments/oils, sanitising products, styling products such as gels/hair or finishing sprays/creams/putties/wax, adhesives, tapes, make-up products etc.

We will not be held responsible for any goods or services supplied to you by a third-party supplier.

COMPLAINTS

If you would like to make a complaint about any aspect of our service or products please contact us on 0345 5120080, via email at hello@bylauramayers.co.uk or by writing to us at bylauramayers, 31 Victoria Crescent, Manchester, M30 9AN.

ANTI-SOCIAL FORCES

We refuse to supply to any buyer or any of their respective Subsidiaries (where applicable) where they;

Are or have been classified as an Anti-Social Group

Have, or have had, any Anti-Social Relationship and/or

Engage, or have engaged, in Anti-Social Conduct, whether directly or indirectly through a third party.

FORCE MAJEURE

Laura Mayers Commercial Ltd t/a bylauramayers shall be entitled to cancel or delay delivery of orders if it is delayed, hindered or prevented from delivery through circumstances beyond its control. Such circumstances shall include (but are not limited to) industrial action, accident, fire, war, riots or insurrection, actions of governments, revocation of export and/or import licences, act of god, failure to deliver by suppliers or couriers or force majeure.

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